Business Growth Tools 2019

Dealing With Difficult Customers

September 25, 2019

12:00 pm – 1:00 pm

Presentation by:

Gloria Obrigewitsch

GCO Consulting


WESK (Path Cowork - Entrance next to SaskJobs) 1965 Broad Street, Regina, SK, Canada


Clients who are upset with your company can provide a wealth of information about your services and products. Participants will examine and develop skills for handling the angry or upset customer in an effective and professional manner, thereby, creating a climate of respect and positive action for all parties involved.


  • Common Causes of Conflict
  • Human Experience of Conflict
  • Four Things Customers Want in Service Recovery
  • Two Sides of Every Interaction – 90/10 rule
  • Defusing and Staying Unhooked
  • Behaviour Modifications for Positive Outcome
  • The ART of Resolving the Conflict
  • Phrases to Avoid


Admission Cost: $25 (includes lunch)


Speaker: Gloria Obrigewitsch


This event is a part of Business Growth Tools and is intended for entrepreneurs with established businesses. Anyone is welcome to attend.

Business Growth Tools is hosted in partnership with SREDA, EDR and WESK.


Registration for this event is now closed.

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